We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. Please note that all body lotions and washes etc are shipped from the United States in mainly plastic bottles. Due to international transit, customs inspections, and standard handling during shipping, some bottles may arrive with minor scuffs, marks, or slight discolouration. This is a rare occurrence but can happen and is an unavoidable part of the shipping process. These cosmetic imperfections do not affect the quality, safety, or performance of the product inside. We take great care in packaging all items to minimise any external wear. By placing an order, you acknowledge and accept that minor packaging imperfections may occur during delivery.
